Refund Policy

If you are unhappy with your order or wish to return or exchange a product, please contact us at any time from Monday to Friday within 14 days of receiving the item. We will provide you with a return shipping address, and you will receive a refund within 3-5 business days after we receive the returned item. Email us at service@spetuner.com.

Money-Back Guarantee

All our products come with a 14-day money-back guarantee and must be shipped back to us within 14 days of receipt. Returns can only be accepted for products that are unopened, unused, and in their original packaging with tags still attached. We will only accept returned items in the same condition as they were sent to you.

Return Packaging

Please ensure that you securely package the item for return. We will not issue refunds for items damaged during transit due to insufficient packaging.

Refund Methods

Refunds will be issued to the original payment method or as store credit only.

Reasons for Return

Quality Issues:
- Buyers must provide pictures or videos to show the problem.
- Return postage will be covered by the seller.
- Please allow 2-3 weeks for processing your exchange or refund. Our team will inspect all returned items. If the issue is due to a manufacturing defect, you will receive an exchange or refund within 24 hours.
Wrong Item Purchased:
- Return postage will be the buyer’s responsibility.
- Shipping fees are non-refundable.
- Buyers must email us at service@spetuner.com within 14 days of item receipt.
- Returned items must be in brand new, unused condition with original tags and packaging. Used products do not qualify for return or exchange.
Change of Mind:
- Return postage will be the buyer’s responsibility.
- Shipping fees are non-refundable.
- Buyers must email us at service@spetuner.com within 14 days of item receipt.
- Returned items must be in brand new, unused condition with original tags and packaging. Used products do not qualify for return or exchange.
Shipping Damage:
- We utilize USPS, UPS, FedEx, and DHL for shipping. Inspect your package upon arrival.
- Do NOT sign for damaged packages. You are responsible for inspecting the package before signing for delivery.
- If you notice damage, ask the delivery driver to file a shipping damage claim immediately. Please provide us with your shipping damage claim number so we can assist in obtaining compensation from the shipping company.
Wrong Item Shipped:
- Returned items must be in their original condition.
- Buyers must email us at service@spetuner.com within 7 days of receiving the incorrect item.
- We will either issue a full refund or send you a new product once the returned item is received.

Contact Information

For any inquiries or assistance, please contact us at: